Timely investigate and resolve reported issues on customer-centric interfaces and assigned systems using log analysis and root cause analysis (providing L1 and L2 support).Liaise with IT stakeholders, business teams, branch networks, and service...
Configure, manage, and maintain IT systems to ensure optimal performance, security, and system availability for Transaction Banking client integrations.Provide technical support during system development, implementation, go-live, and...
Design and develop the frontend application layer while contributing to backend and API development activities.Modify, update, and maintain database components within the Connector system.Produce high-quality, stable, and maintainable code by...
Plan, manage, execute, and monitor key IT projects related to Transaction Banking company integrations throughout the full project lifecycle — from business requirement gathering to Go Live.Coordinate and track tasks assigned by department...
Gather and analyze requirements for new Transaction Banking integrations by coordinating closely with business users and clients.Evaluate business requirements and recommend system and process improvements to enhance efficiency and...
Design and provide technical guidance for developing customer integrations for TXB across multiple channels, including Biller SVR, SVC, ESB, Connector, CDM, CRM, Core Banking, and Cheque Deposit systems.Develop customized solutions based on...
Handle inbound and outbound customer calls professionally and efficiently.Deliver high-quality customer service through voice support.Understand customer needs and provide accurate information or appropriate solutions.Identify sales opportunities...
Handle inbound and outbound customer interactions via voice support in a professional and timely manner.Build and maintain strong relationships with customers to ensure satisfaction and retention.Identify customer needs and recommend suitable...
Oversee and manage the daily operations of the pool club, ensuring seamless and efficient service delivery across all touch pointsLead, train, and supervise cross-functional teams including service staff, bar personnel, and lifeguards to maintain...
Define and maintain standards, guidelines, and reference architectures for the IBM i platformDesign and implement high-availability (HA), disaster recovery (DR), and resiliency solutions for enterprise environmentsLead platform modernization...
Analyze CRM and legacy data models and design target schemas aligned with enterprise platformsDesign, develop, and enhance ETL pipelines using SSIS and Azure integration servicesImplement robust incremental data migration and change data capture...
Review existing CRM and legacy data structures and assist in designing target data models aligned with enterprise systemsDevelop and support ETL pipelines using SSIS and Azure services for data extraction, transformation, and loadingImplement...
Define end-to-end technical approaches for data migration and integration deliveryEstablish standards for data modeling, SQL development, ETL design, and Azure-based integrationsReview ERDs, source-to-target mappings, ETL designs, and data...
Define and document end-to-end enterprise technology architecture covering applications, platforms, infrastructure, and system integrationsTranslate business and technical requirements into scalable, secure, resilient, and maintainable enterprise...
Analyze business requirements and design scalable Shopify-native solutionsProduce technical designs and implementation strategies for features and system integrationsMake sound technical decisions within agreed architectural frameworks and...